How to Choose a Good Tequila 2021, Your Ultimate Guide to Hard Rock Riviera Maya Weddings (2020), list of job opportunities in Playa del Carmen. Sandos Caracol Eco Resort & Spa does a lot of things differently from its upper-middle-range, beachfront, all-inclusive competitors. Claim your listing for free to respond to reviews, update your profile and much more. We also were thrilled with all of the wildlife on the resort: lots of monkeys, toucans, lemurs, and peacocks! Warren B Web Relations Manager Sandos Caracol Eco Resort, I spent a week here a few years ago and enjoyed a great time with the many available activities, good food, service etc. Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). And the result was more than we ever expected!!!!! more. I am looking into booking adult only select club at Sandos Caracol as a wedding gift for my niece to spend part of their honeymoon at. I am glad you enjoyed the blog. Thanks. They also have access to the Select Club areas, which is a bonus. Buildings 58 – 68 will have varying jungle views. Walk around the Sandos, explore the grounds. I am also a nature lover and when it comes down to it, any other animal around, too. However, the Sandos Caracol is going through a massive refurb so it is likely you will receive a modern and refurbed room. They are villas with 3 floors and 12 rooms each. Good sand and lots of beach chairs. The cleaning products used are toxic and they were even used on the waterslides as the children were around. Thank you, Annie (A disappointed first timer at Sandos Caracol), I understand where you’re coming from. Check them out below. I’m impressed and pleased! We have lots of exciting accommodation options to suit the needs of all travelers looking for an unforgettable Riviera Maya all-inclusive vacation. If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks. There is a serious lack of education when it comes to sustainability here. Please see our partners for more details. Thanks for this post, it confirmed everything we were wondering about this resort. The hotel was great. Thanks. The result is dense vegetation that is extremely lush and tropical. Hello! Any input will be appreciated. I hope that helps. Choose between fully furnished spacious villas, and up to 5 different family room options ranging from standard rooms to breath-taking penthouse suites. ? Customer service went bad after this. Check your inbox Have an awesome weekend! What the representative also does is slip in all the key questions during this intro to see if you ‘qualify’ for a timeshare presentation (marital status, do you have a credit card, occupation, etc.). The sinkholes come in many shapes and sizes, and most tourists do pay for at least one visit to a cenote. , Your email address will not be published. Sandos Caracol Beach Resort Review The Sandos Caracol Beach Resort is an all-inclusive deluxe 5-star hotel located in the heart of the the Riviera Maya. Massage, temp tattoos, hair braid, etc over and over and over and over and, Hi Mmathless, Thanks for having taken the time to share your straight to the heart comments and opinions of your recent Holiday stay with us at Sandos Caracol Eco Resort. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Hey Theresa, I will have one of our expert wedding specialists reach out to you asap to discuss the different menu options at the different hotels. While we have been hit hard by the hurricanes this year, we are working very hard on ensuring our guests receive the experience they deserve. I’ve asked all this several times at the front they said they would send all this info to the room and I never received it!!! I haven’t even received a map of the place!!! Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Enjoy your vacation! Browse Venue prices, photos and 174 reviews, with a rating of 4.8 out of 5. Hi Susan, Thanks for having taken the time to share your straight to the heart comments and opinions of your recent stay with us at Sandos Caracol Eco Resort. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. in Riviera Maya Rated 4 stars This is the version of our website addressed to speakers of English in the United States. It looks wonderful with lots of activities though more I have learned from.other trips can mean more to maintain. The ones in the 70’s are closer to the lobby and some have views of the parking lot. There is also an adult's only section which includes adult’s only facilities and exclusive areas. We had such a fun trip! This is so frustrating! The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. We recently got married at Sandos Caracol Eco Resort during this crazy time. One of the natural occurrences is mosquitos. Concierge service arranged dinner, Hi LVworldTraveler, Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. • Eco Family Suite (2 Adults + 3 Children) • Stayed 7 nights • Submitted from a mobile device The one thing was the beach, it was very rocky. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,811 traveller reviews, 21,825 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #42 of 270 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Your guest services representative will sit you down and go over the map of the resort and its services. Clean and staff wore masks as well as all guests when in restaurant and buffet. They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones. They do invite all guests on their “vacation club” tour, but in a tricky way. Sandos Caracol offers a variety of activities for guests of all ages. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos. I’ve done many hotel reviews and Sandos Caracol has my vote. We look forward to welcoming you back at your earliest convenience. Sandos has a cenote on site. Very frustrating.. uuugh. Nothing gives you a wow moment like seeing a wild monkey up close. Always at your service! It’s around 15 minutes in a taxi from the hotel. Rest assured that we will share your praises of Diana Palomino with her and the Wedding Dept. thanks again for your informative post, Thank you for getting in touch! I'll start with the pros. Any help would be greatly appreciated and would possibly prompt me to come back? Trying to find an eco friendly place to host a wedding. I would go back to the Sandos any day. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. One of my favorite things to do with my son is play games. Our family love it and our friends and family that couldn’t be there but also could enjoy trough social midia and we’re amazed as well, Hi Fabricio, Thanks for having taken the time to share your comments and opinions of your Destination Wedding stay with us at Sandos Caracol Eco Resort. :’). This did not seem to stop anyone from swimming. Before considering this hotel for your next vacation I’ve listed out 5 things you should know before booking. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,676 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #40 of 265 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides… You name it, Sandos Caracol beach resort has it. Just my husband and I are going next week. Nature being what it is and erosion is inevitable, there are areas when entering the water. 295, Playa del Carmen 77710 Mexico, Lock in the lowest price from these sites, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, Diana Palomino which works with Sandos Wedding has a great sense and level of professionalism. Room rates include meals and beverages at onsite restaurants and bars. Beach was amazing. I've stayed at many all-inclusives in my life, and this is lowest on my list. They have left the vegetation and wildlife in the area unharmed. Always at your service! The towels were replaced, even though I asked for them not to be. Do you have questions about the Sandos Caracol resort? We are 60 years ildbooked penthouse select club adult only. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. They’re big and beautiful! Bring water shoes. Feel free to contact our Travel Specialists today. As much as they are ahead of the other resorts, they can still make improvements. For those looking for a family friendly resort in Playa del Carmen, Sandos Caracol Eco Resort has many excellent room options. FUN! It’s a pleasure Scott! We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. There are animals everywhere! One of the top attractions in Playa del Carmen and the Riviera Maya are the cenotes. Hey Dana, it’s a great hotel. Well, Sandos has what they call a vacation club, or membership. If you have young kids, bring a stroller. I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor). Here at Sandos Caracol Eco Resort, you can swim in the crystal-clear waters of a ancient jungle cenote,… Well, we played ping pong and pool, played beach sports together, tennis, went for a bike ride, snorkeled, and even headed out to sea on a kayak……. The property is divided into adults-only and family-friendly sections, meaning that some rooms and restaurants, and a pool, are free of kids. what would be the best mode of transport for a family of 4? It seems you know the layout of the resort quite well. They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. Couples in particular like the location – they rated it 8.4 for a two-person trip. I was also wondering how recent you’re trip was because one review said it’s under new management and not as good as it used to be. Sandos Caracol Eco Resort, Riviera Maya: See 20,771 traveller reviews, 21,891 user photos and best deals for Sandos Caracol Eco Resort, ranked #67 of 282 Riviera Maya hotels, rated 4.5 of 5 at Tripadvisor. Since then, Sandos Caracol has added two new areas with bigger water slides. Our group (10) used 4 rooms. This area is the furthest from the beach. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. There is very little info and help for first timers around here!!! Own or manage this property? Thank you for our time! The family section buildings are spread throughout the grounds. Ratings: Staff [6.4] - Cleanliness [7.3] - Location [6.7] Thanks for the immediate response! There was always chairs available. One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. She totally understood our necessity and limited budget. Hi, thank you for your kind words! Keep your eyes peels for the Monkeys!!!! GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Maybe 5 years ago. Not much to see. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,765 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Sarah, Hi Sarah! Hi Lena, Thank you! We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We assure you that we will be forwarding your review to our Resort Management for their perusal. The beach is long (you can walk for miles) and wide and white. Hello, I am currently staying here at the resort in playa del Carmen, can someone help me make reservations at the Japanese restaurant and how do I get in the Brazilian steak house with kids? We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. The service was touch and go. Board games, sports, it really doesn’t matter. We also ate breakfast at buffet every day. All day, the Kids Club caters to children of 2 to 12 years, while the entertainment staff plans different adventures for teens. It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done. They do not allow photo vendors to walk around asking you for pictures with animals in captivity. The water, however, was rocky. The resort was so beautiful, the staff were wonderful and they are really taking the pandemic seriously! Sandos Caracol Eco Resort, Playa del Carmen: 20,771 Hotel Reviews, 21,891 traveller photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 … Check-In was a little slow, but as we checked in after 3pm, went smoothly. 121 reviews of Sandos Caracol Eco Resort "A wonderful all inclusive resort for the entire family to love!!!! Warren B Web Relations Manager Sandos Caracol Eco Resort. You check in at the front desk and are directed to guest services. Food changed some Daily but the main dishes were consistent. Hey Lauren, yes there is plenty soft sand to enjoy. We did not use the a la carte restaurants so much (we really like buffets!). Rest assured that we will let Richi, Kevin, Ruben & Annayrui know of the praises you sent their way! GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. We saw sereques throughout the site (aka agouti’s they are harmless, like jacked up guinea pigs), many coatis are similar to raccoons so watch out they will steal your food if given the chance. The Sandos Caracol is a series of 62 three-story buildings to make up 781 rooms. Once you are past that height, you move on to the even bigger ones which had as many adults as kids. The Sandos Caracol has almost 1,000 rooms. This resort provides a wonderful environment where you are immersed in nature, surrounded by wildlife and beautiful lush landscapes. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. But then again, I never went hungry . Thank you! One of our amazing Travel Specialists will contact you shortly, with information the The Sandos Caracol and it’s room types and locations . All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen. We look forward to welcoming you back at your earliest convenience...perhaps for your Anniversary? While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. We live in an area where recycling is still not the norm, and where Styrofoam and plastic are rampant. You can explore a different area every day and still find something new. Was this a recent stay or do you know if as of recent your strong recommendation would still apply? I’m wondering if you can recommend a good building for the family rooms (the website states they are spread throughout the resort). Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. If you are a hardcore foodie, this may not be the resort for you. That was enough. Well, read on for my Sandos Caracol Hotel Review. If you like compact resorts, Sandos Caracol is NOT for you. Also how can I view the room service menu? Not sure who dropped the ball when but I’d just head back and ask to speak to a concierge. The Select Club is an exclusive adults-only area. We even saw monkeys! Always at your Service! You must book this category to gain access. Our Honest Review (2021), It’s National Tequila Day! Always at your service! The water was amazing! Required fields are marked *, PlayaDelCarmen.com 2020 | All Right Reserved. You can swim, snorkel and explore this area and it is absolutely stunning. Facility needs continued clean up from recent storms: downed trees, trash on trails, rooms with leaks, etc. We went in once. There are more places to choose from in the Playa del Carmen area. While I know of, and have visited, other hotels in the area with much better beaches (storms have removed most of theirs), I chose Sandos because of available activities for my young granddaughters. We weren’t offered anything on day of arrival so ate at buffet. Now I have one word for to describe the wedding and wedding staff and that is PHENOMENAL! Thanks Richi, Kevin and Ruben! These rooms are closest to the beach. The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. Thanks! Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,764 traveller reviews, 21,886 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. And beautiful lush landscapes were thrilled with all of it is included to bring us in. 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