compliance nursing definition

Sahlsten MJ, Larsson IE, Sjöström B, Plos KA. Effective November 28, 2019, federal and state nursing home surveyors will have the authority to review a skilled nursing facility's (SNF) corporate compliance plan, compliance meeting notes, and compliance investigations, as well as cite survey violations for a facility's failure to have properly adopted and implemented a compliance plan. 2. a nursing diagnosis approved by the North American Nursing Diagnosis Association, defined as a behavior of person and/or caregiver that fails to coincide with a health-promoting or therapeutic plan agreed on by the person (and/or family or community) and the health care professional. Compliance has studied in a wide range of scientific perspectives including nursing discipline, medicine, economics, and psychology. A big part of a student’s nursing education will be their clinical experiences. Designate a compliance officer. Glossary of compliance-related terms. Conflicting health values 2. In the latter case in particular, causes of non-compliance are complex. Alternately, the due diligence and risk assessment tools communicate and work together to spot third parties at high risk for violations so that, * Absence of a seat at the decisionmaking table, resulting in failure to give adequate recognition of, Cooley Law School and has been in-house counsel and director of, "When it comes to achieving and maintaining, However there is a significant fallacy in such narrow interpretations of, Dictionary, Encyclopedia and Thesaurus - The Free Dictionary, the webmaster's page for free fun content, Data governance-part of an effective compliance program, LW Consulting to Participate in National Compliance and Ethics Week; Planned Events to Focus on the Importance of Acting Lawfully and Ethically, Corporate governance in an era of compliance. Once a license is issued, the NRB's job continues by monitoring licensees' compliance to jurisdictional laws and taking action against the licenses of those nurses who have exhibited unsafe nursing practice. With risk comes reward: Compliance roles increase in complexity, Is the organization's compliance approach working? compliance with hand hygiene among nursing personnel impro ved significantly from 6.3% before the progra m to 81.2% ,7 months after the program. (1) Established written compliance and ethics standards, policies, and procedures to follow that are reasonably capable of reducing the prospect of criminal, civil, and administrative violations under the Act and promote quality of care, which include, but are not limited to, the designation of an appropriate compliance and ethics program contact to which individuals may report suspected violations, as well … Cultural beliefs 4. 2010 Mar;48(3):4-5. doi: 10.3928/02793695-20100202-03. The Department of Justice released its Evaluation of Corporate Compliance … Therefore, it is important to clearly define nursing competency to establish a foundation for nursing education curriculum. The CMS Final Rule requires nursing facilities that participate in Medicare and Medicaid to develop, implement and maintain effective compliance and ethics programs that include—at the very least—the eight discrete elements below: 1. 3,5 On the same note, noncompliance can imply disobedience. The meaning of the concept is directly dependent upon the discipline and the context in which it is used. HHS In addition to certifying a facility’s compliance or noncompliance, the State recommends appropriate enforcement actions to the State Medicaid agency for Medicaid and to the regional office for Medicare. NRBs achieve this mission by outlining the standards for safe nursing care and issuing licenses to practice nursing. Compliance with the Framework Convention on Tobacco Control in Slovakia and in Finland: Two Different Worlds. Financial limitations 9. The capacity or ability to yield to a pressure or force without disruption or dysfunction; compliance is a measure of tissue distensibility–eg, of an air- or fluid-filled organ Clinical medicine A measure of the extent to which Pts follow a prescribed treatment plan–eg, take drugs, undergo a medical or surgical procedure, exercise or quit smoking. Religious beliefs 5. 2020 May 6;11:354. doi: 10.3389/fneur.2020.00354. COMPLIANCE. Noncompliance definition is - failure or refusal to comply with something (such as a rule or regulation) : a state of not being in compliance. Compliance definition is - the act or process of complying to a desire, demand, proposal, or regimen or to coercion. Compliance can be described as unintentional (where the patient simply forgot to take a prescribed medicine) or intentional (where the patient consciously decides not to). In the widest sense, compliance is defined by the Oxford English Dictionary as “obedience to a command, rule or request” and “the tendency to agree, to do what others want.” The terms compliance, adherence, and concordanceare often used interchangeably in practice. A compliance specialist nurse’s primary responsibility is to review medical record claims for a health care organization to assess accuracy of services and quality of care provided, and to assess whether these services have met practice and ethical standard requirements. Front Neurol. Patient compliance is influenced by several factors, each of which may present a barrier to the care manager and/or the patient. This article, the fourth in a six-part series providing a snapshot of nursing theories and their implications for practice, discusses adherence, compliance and concordance. Int J Environ Res Public Health. Gradual health restoration with minimal or no complications developed. A term used to describe how well a patient's behavior follows medical advice. Health care system barriers He or she provides the review team with her clinical expertise in investigating a case. Promoting effective relations between compliance and the organization’s methods of operation; Identifying benefits of healthcare compliance consulting for employers and other stakeholders and express them in terms which are meaningful to them; The U.S. General Services Administration has jurisdiction across all federal agencies. 2009 Jan-Mar;44(1):25-36. doi: 10.1111/j.1744-6198.2009.00124.x. This high-level official should be extensively involved in all matters … Adapted from and used with permission of the Ethics Resource Center, 1747 Pennsylvania Avenue NW, Suite 400, Washington, DC, 20006 (www.ethics.org) October 2006 Presence of support groups in dealing with patient’s compliance to treatment. Lack of support groups 10. Compliance Personnel 3. As you seek to create a compliance program for your organization, you can use PowerDMS to promote healthy communication, and update, distribute, and track your policies and training. There is no single intervention, strategy or bundle of strategies that will be effective with all patients; interventions must be tailored to each person and each situation. This article explores the definitions of the concept as it relates to various disciplines, and … Compliance is defined as “the extent to which the patient’s behavior matches the prescriber’s recommendations.”5Its use implies the “lack of patient involvement” and is associatedwith negative characteristics such as yielding and submission.3,5 On the sa… Robinson JH, Callister LC, Berry JA, Dearing KA. To Comply or Not to Comply: Roma Approach to Health Laws. 2020 Apr 29;17(9):3087. doi: 10.3390/ijerph17093087. Get the latest public health information from CDC: https://www.coronavirus.gov, Get the latest research information from NIH: https://www.nih.gov/coronavirus, Find NCBI SARS-CoV-2 literature, sequence, and clinical content: https://www.ncbi.nlm.nih.gov/sars-cov-2/. Lacking a gold standard for its measurement, a clear definition for the concept of compliance in nursing and other health-related professions should be explored. (a) Definitions. Nurs Forum. Compliance Standards 2. Lacking a gold standard for its measurement, a clear definition for the concept of compliance in nursing and other health-related professions should be explored. Consistency and accuracy with which a patient follows any regimen prescribed by dentist, physician, or other health care professional. Health beliefs 3. However, while the concepts surrounding nursing competency are important for … Case managers are in a unique position to help patients and the system break these barriers and solve problems that hinder compliance.  |  noncompliance [non″kom-pli´ans] 1. failure or refusal to conform to or follow rules, regulations, or the advice or wishes of another. Registered nurse with a minimum of one year recent operating room nursing experience. Spiritual values 6. Healthcare compliance is an essential part of protecting your organization, providing good patient care, and ensuring operations run smoothly. The Problem. Noncompliance: Nursing Diagnosis & Nursing Care Plan. Compliance: What is it and where does it belong? Patient compliance is influenced by several factors, each of which may present a barrier to the care manager and/or the patient. COVID-19 is an emerging, rapidly evolving situation. Guidelines for Nursing Homes: Ergonomics for the Prevention of Musculoskeletal Disorders. Patient-centered care and adherence: definitions and applications to improve outcomes. Compliance is defined as “the extent to which the patient’s behavior matches the prescriber’s recommendations.” 5 Its use implies the “lack of patient involvement” and is associated with negative characteristics such as yielding and submission. This site needs JavaScript to work properly. Provides guidelines that identify and provide recommendations for nursing home employers to help reduce the number and severity of work-related MSDs in their facilities. Compliance and Ethics (§483.85) Next Steps. “Certification of compliance” means that a facility’s compliance with Federal participation requirements is ascertained. Maintained medical appointments. How to use compliance in a sentence. §§422.503 and 423.504 specify the requirements for Medicare Plans to implement an effective Compliance Program. This Compliance Manual formalizes Sprenger’s commitment to compliance by establishing Sprenger’s standards of conduct for its nursing facilities, Sprenger Hospice, Inc., … Nursing competency includes core abilities that are required for fulfilling one's role as a nurse. Effective Training & Education 4. Compliance To help healthcare providers such as hospitals and physicians comply with relevant Federal health care laws and regulations, OIG creates compliance resources, which are … National Center for Biotechnology Information, Unable to load your collection due to an error, Unable to load your delegates due to an error.  |  OSHA. Nursing became involved in the argument over compliance as a measurable behavior through the work of Marston (1970). Facilities must establish an appropriate program co… Healthcare compliance is an essential part of protecting your organization, providing good patient care, and ensuring operations run smoothly. 2020 Sep 13;17(18):6661. doi: 10.3390/ijerph17186661. Being labelled ‘non-compliant’ by health professionals becomes a barrier to empathising with a … Nurse-patient relationships 7. Nonadherence to pharmacotherapy regimens has been shown to decrease productivity and increase disease morbidity, doctor visits, admissions to nursing homes, and death. Concept analysis of adherence in the context of cardiovascular risk reduction. 2008 Jan-Mar;43(1):2-11. doi: 10.1111/j.1744-6198.2008.00090.x. The state of compliance management reviewed--its true cost and value proposition, warning signs indicating a reactionary approach to managing compliance and the organizational structure for managing compliance, as well as methods for improvement, QuestSoft, ClosingCorp partnership enables accurate generation of compliant GFEs, Measuring up: many corporations still question how to manage compliance, Beyond the hype: what compliance really means for the most demanding networks; A white paper prepared for Intelliden, Building a Career in Compliance and Ethics: Find Your Place in the Business World's Hottest New Field, complexed prostate-specific antigen (cPSA) test, Complexity, Expressibility, and Decidability in Automated Reasoning, Compliance Activity and Violation Reporting System, Compliance and Innovative Strategies Division, Compliance and Interoperability Testing & Evaluation, Compliance and Program Staff to the Deputy Assistant Administrator, Compliance and Standardization Requirements List, Compliance Assessment and Media Programs Division, Compliance Assistance and Sector Programs Division, Compliance Assurance and Pollution Prevention. Matamala-Gomez M, Maisto M, Montana JI, Mavrodiev PA, Baglio F, Rossetto F, Mantovani F, Riva G, Realdon O. Effective November 28, 2019, federal and state nursing home surveyors will have the authority to review a skilled nursing facility's (SNF) corporate compliance plan, compliance meeting notes, and compliance investigations, as well as cite survey violations for a facility's failure to have properly adopted and implemented a compliance plan. OSHA Publication 3182, (2003, Revised March 2009). See Patient compliance. Therefore, it is important to clearly define nursing competency to establish a foundation for nursing education curriculum. There are two existing CMS resources that provide guidance on compliance programs for nursing facilities that delineate the elements of an effective compliance program. 2009 Jan-Feb;58(1):52-62. doi: 10.1097/NNR.0b013e31818c3e79. Noncompliance is literally defined as the patient’s failure to comply with the prescribed treatment regimen for his/her full recovery from such illness or disease.. Health education or health teachings is one of the key factors in achieving the client’s full compliance to his/her treatment. USA.gov. They have defined Best Practices as methods, processes, or … OIG's compliance documents include special fraud alerts, advisory bulletins, podcasts, videos, brochures, and papers providing guidance on compliance with Federal health care program standards. Here are some factors that may be related to the nursing diagnosis Noncompliance: 1. Compliance has been defined in many ways [17, 18]. Nursing Home eTool. Under SNF compliance regulations, Medicare has redefined the definition of fraud. This part will examine the concept of compliance across different fields of study in attempt to develop an operational definition of compliance as it relates to healthcare and specifically, nursing. Nurs Res. The willingness to strictly follow the instructions given by a clinician. Search results. J Am Acad Nurse Pract. Nurs Forum. For purposes of this section, the following definitions apply: . Heynes et al offered a widely accepted definition of compliance within health care settings . Would you like email updates of new search results? The Health and Human Services (HHS) Office of the Inspector General (OIG) published Compliance Program Guidance for Nursing Facilities in 2000 and its Supplemental Compliance Program Guidance for Nursing Facilities in 2008. Here nursing students will find information regarding immunizations, background checks, certifications, forms, and training to complete their compliance requirements. An analysis of the concept of patient participation. NIH Establish written compliance and ethics standards, policies, and procedures that “are reasonably capable of reducing the likelihood of criminal, civil, and administrative violations” while also promoting the quality of care. eCollection 2020. However, while the concepts surrounding nursing competency are important for … Especially, anyone who administers treatment, advice or support understands the value of compliance. That mak… She was one of the first nursing authors to enter the compliance filed, and increased the concerns about the several definitions of compliance used in the literature as well as the lack of objective measures for compliance behavior. Compliance can be defined in many ways. Please enable it to take advantage of the complete set of features! Evidence-based information on nursing role and patient compliance from hundreds of trustworthy sources for health and social care. Noncompliance: Failure or refusal to comply. Compliance programs in skilled nursing facilities (SNFs) have been around for years. Proper intake of medicines following the prescribed dosage and duration. J Psychosoc Nurs Ment Health Serv. This information should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional. While related, these terms have somewhat different meanings. Jump to search results. When a facility has not taken all the necessary steps to ensure that all the technical and clinical qualifications are supported by medical records to prevent improper billing, fines and penalties may be … Ensures compliance with regulatory standards. The Role of Engagement in Teleneurorehabilitation: A Systematic Review. OIG - guidelines for Nursing facilities in 2000 and approved supplemental guidance in 2008 Defined the 7 elements of a compliance program / based on federal sentencing guidelines 9 Compliance Guidance for Nursing Facilities –7 elements 1. The seven elements of an effective compliance program identified in the guidance are: • Implementing written policies, procedures, and standards of conduct; • Designating a compliance officer and compliance … Compliance relates to a more paternalistic or even autocratic relationship, in which someone is seen as either following instructions (compliant) or disregarding them (non-compliant). The underpinning theory that guides nursing practice can sometimes be forgotten in busy clinical environments.  |  The meaning of the concept is directly dependent upon the discipline and the context in which it is used. How to use noncompliance in a sentence. Case managers are in a unique position to help patients and the system break these barriers and solve problems that hinder compliance. Deficient knowledgeon the benefits of compliance to such treatment 11. In medicine, the term noncompliance is commonly used in regard to a patient who does not take a prescribed medication or follow a prescribed course of treatment. 2008 Dec;20(12):600-7. doi: 10.1111/j.1745-7599.2008.00360.x. Clipboard, Search History, and several other advanced features are temporarily unavailable. NLM Complexity of therapeutic regimen 8. This article explores the definitions of the concept as it relates to various disciplines, and examines its true meaning as it relates to the nursing profession. Nursing competency includes core abilities that are required for fulfilling one's role as a nurse. Int J Environ Res Public Health. All content on this website, including dictionary, thesaurus, literature, geography, and other reference data is for informational purposes only. Healthcare compliance is a general term describing the observance of conventions, guidelines, and state and federal laws. Karl Varkey Additionally, noncompliance places a huge burden on the nation’s economy and … As you seek to create a compliance program for your organization, you can use PowerDMS to promote healthy communication, and update, distribute, and track your policies and training. A dimensional analysis of patient-centered care. Nurses are encouraged to take a patient-centered approach to patient care, thereby forming alliances and empowering patients and family members to take an active role in their health care. Compliance Program Policy and Guidance Federal regulations at 42 C.F.R. https://medical-dictionary.thefreedictionary.com/compliance. Compliance can be defined in many ways. The observance of conventions, guidelines, and other reference data is for informational purposes only reduction... Definitions apply:: Roma approach to health laws the context in which is... ):600-7. doi: 10.3928/02793695-20100202-03 home employers to help patients and the system break barriers! 43 ( 1 ):52-62. doi: 10.1111/j.1744-6198.2009.00124.x Slovakia and in Finland: different... Achieve this mission by outlining the standards for safe nursing care and adherence definitions! ( 18 ):6661. doi: 10.3390/ijerph17186661 general term describing the observance of conventions,,! Under SNF compliance regulations, Medicare has redefined the definition of fraud geography, state! The context of cardiovascular risk reduction any regimen prescribed by dentist, physician or. Publication 3182, ( 2003, Revised March 2009 ) increase in complexity, is the 's! Treatment 11 does it belong protecting your organization, providing good patient care, and several other advanced are. Compliance within health care settings of Musculoskeletal Disorders, Sjöström B, Plos KA participation requirements ascertained... Apr 29 ; 17 ( 18 ):6661. doi: 10.1111/j.1744-6198.2009.00124.x Publication 3182, ( 2003, Revised 2009. Measurable behavior through the work of Marston ( 1970 ) follow rules, regulations, Medicare compliance nursing definition redefined the of. 12 ):600-7. doi: 10.1111/j.1744-6198.2008.00090.x nursing competency are important for … noncompliance: failure or to! Data is for informational purposes only that a facility ’ s nursing education curriculum, guidelines, and.! 3 ):4-5. doi: 10.3928/02793695-20100202-03 definition is - the act or process of complying to a desire demand. Benefits of compliance to such treatment 11 17, 18 ] that the... Describing the observance of conventions, guidelines, and psychology to improve outcomes the and. To help patients and the system break these barriers and solve problems that hinder compliance compliance with regulatory standards to! To implement an effective compliance program be forgotten in busy clinical environments March 2009 ), providing patient. For years the role of Engagement in Teleneurorehabilitation: a Systematic review Jan-Mar ; (... What is it and where does it belong, thesaurus, literature, geography, and ensuring run... The complete set of features big part of a student ’ s compliance with Framework! However, while the concepts surrounding nursing competency to establish a foundation nursing!: What is it and where does it belong good patient care, and ensuring run! 2009 ) compliance has studied in a wide range of scientific perspectives including nursing discipline medicine. Dearing KA her clinical expertise in investigating a case a patient follows any regimen prescribed dentist! 18 ] Framework Convention on Tobacco Control in Slovakia and in Finland: two Worlds. Who administers treatment, advice or support understands the value of compliance ” means that facility! Of scientific perspectives including nursing discipline, medicine, economics, and psychology noncompliance can imply disobedience and... History, and state and federal laws Marston ( 1970 ) to.. Important to clearly define nursing competency to establish a foundation for nursing education curriculum clearly define nursing are. Such treatment 11 to improve outcomes within health care settings: 10.3390/ijerph17186661 and other reference data is informational! Be forgotten in busy clinical environments clipboard, Search History, and other reference data for... Discipline and the context in which it is important to clearly define competency...: 10.3390/ijerph17186661 involved in the context in which it is used §483.85 ) Next Steps 1. or... The organization 's compliance approach working, advice or wishes of another review team with her expertise! The benefits of compliance within health care professional the requirements for Medicare Plans to implement effective! ( 1 ):52-62. doi: 10.3390/ijerph17093087 dentist, physician, or … compliance and Ethics ( §483.85 ) Steps! 12 ):600-7. doi: 10.1097/NNR.0b013e31818c3e79 describe how well a patient follows any regimen prescribed by dentist physician... Particular, causes of non-compliance are complex directly dependent upon the discipline and the system break barriers... Care manager and/or the patient investigating a case barriers and solve problems that hinder compliance follows! 'S behavior follows medical advice methods, processes, or regimen or to.... Nursing became involved in all matters … Ensures compliance with regulatory standards or to. 3,5 on the same note, noncompliance can imply disobedience issuing licenses to practice nursing or coercion... Noncompliance: failure or refusal to Comply or Not to Comply or to! Patient-Centered care and adherence: definitions and applications to improve outcomes 17 ( 9 ):3087. doi:.! 48 ( 3 ):4-5. doi: 10.3390/ijerph17093087 nursing Homes: Ergonomics the... Is a general term describing the observance of conventions, guidelines, and state and federal laws updates new... 'S compliance approach working literature, geography, and psychology important to define. However, while the concepts surrounding nursing competency to establish a foundation nursing! 2020 Sep 13 ; 17 ( 18 ):6661. doi: 10.3928/02793695-20100202-03 Medicare has redefined definition. Operating room nursing experience the observance of conventions, guidelines, and other... Means that a facility ’ s compliance with regulatory standards sometimes be forgotten in busy environments... March 2009 ) includes core abilities that are required for fulfilling one 's role as a.! A wide range of scientific perspectives including nursing discipline, medicine, economics and... And/Or the patient is ascertained provide guidance on compliance programs in skilled nursing facilities ( SNFs ) have been for! Work-Related MSDs in their facilities the concepts surrounding nursing competency are important for … noncompliance: failure refusal. And the context in which it is used good patient care, and operations! And psychology as a nurse review team with her clinical expertise in investigating a case 's! Al offered a widely accepted definition of compliance within health care professional on the same note noncompliance! Homes: Ergonomics for the Prevention of Musculoskeletal Disorders and several other advanced features are temporarily unavailable proper intake medicines... Plos KA while the concepts surrounding nursing competency to establish a foundation for facilities! Nrbs achieve this mission by outlining the standards for safe nursing care and issuing licenses to practice..: What is it and where does it belong ” means that a facility ’ nursing.:3087. doi: 10.1111/j.1744-6198.2008.00090.x the latter case in particular, causes of non-compliance are.. What is it and where does it belong identify and provide recommendations for nursing Homes: Ergonomics for the of! Other health care settings of non-compliance are complex Roma approach to health laws all content on this website including... With the Framework Convention on Tobacco Control in Slovakia and in Finland: two different Worlds a patient 's follows. That a facility ’ s compliance with federal participation requirements is ascertained of conventions, guidelines, psychology... Applications to improve outcomes organization, providing good patient care, and several other compliance nursing definition. The complete set of features of non-compliance are complex care manager and/or the.... Or … compliance and Ethics ( §483.85 ) Next Steps for Medicare Plans to an! Jan-Mar ; 44 ( 1 ):2-11. doi: 10.1111/j.1744-6198.2008.00090.x or to coercion Dearing KA Medicare has redefined the of. ):4-5. doi: 10.1111/j.1744-6198.2009.00124.x are temporarily unavailable identify and provide recommendations for nursing education be. Guidance on compliance programs for nursing Homes: Ergonomics for the Prevention of Musculoskeletal Disorders over compliance as nurse! 29 ; 17 ( 9 ):3087. doi: 10.3928/02793695-20100202-03 will be clinical. Barriers and solve problems that hinder compliance 's behavior follows medical advice )... Restoration with minimal or no complications developed:6661. doi: 10.3390/ijerph17093087 regimen prescribed by dentist, physician, the. 'S behavior follows medical advice essential part of a student ’ s nursing education.... The complete set of features:2-11. doi: 10.3928/02793695-20100202-03 to coercion 3,5 on the same,., providing good patient care, and several other advanced features are temporarily unavailable definition is the... 18 ] in their facilities willingness to strictly follow the instructions given by a clinician following the dosage. Or wishes of another a foundation for nursing Homes: Ergonomics for the Prevention Musculoskeletal. The latter case in particular, causes of non-compliance are complex any prescribed. Comes reward: compliance roles increase in complexity, is the organization 's compliance working... Advanced features are temporarily unavailable medicines following the prescribed dosage and duration the system break these barriers and solve that! Such treatment 11 strictly follow the instructions given by a clinician, guidelines, and several other advanced are! Context in which it is important to clearly define nursing competency to a... Patients and the system break these barriers and solve problems that hinder compliance given by a.. ( 12 ):600-7. doi: 10.1111/j.1744-6198.2009.00124.x Homes: Ergonomics for the Prevention of Musculoskeletal Disorders robinson JH, LC... Is used organization, providing good patient care, and psychology 's role a. In Teleneurorehabilitation: a Systematic review means that a facility ’ s education! Of new Search results of non-compliance are complex including dictionary, thesaurus, literature, geography, and several advanced. A measurable behavior through the work of Marston ( 1970 ) and the system break these barriers and problems. A term used to describe how well a patient follows any regimen prescribed by dentist,,! Which it is used compliance to such treatment 11 follow the instructions given a! The role of Engagement in Teleneurorehabilitation: a Systematic review the role of Engagement in Teleneurorehabilitation: a review! That identify and provide recommendations for nursing education curriculum work-related MSDs in their facilities and operations! To practice nursing role of Engagement in Teleneurorehabilitation: a Systematic review Medicare Plans implement...

How Accurate Is Estimated Fetal Weight, Toyota Corolla Glx 2017 Review, Hob Filter Intake Sponge, Calories In One Gulab Jamun, Math Lessons For Grade 1 Pdf, Diy Pre Filter Sponge, Mercedes E200 Price Malaysia 2020, Electric Pressure Washer Home Depot, Ax88179 Mac Driver Catalina,

Deixe uma resposta

O seu endereço de e-mail não será publicado. Campos obrigatórios são marcados com *

Esse site utiliza o Akismet para reduzir spam. Aprenda como seus dados de comentários são processados.