eyebuydirect customer service

Warn everyone one you know!!! And now you refused to refund? The algorithm is subject to change in future. 1.2. I had the SAME issue. I asked her to get a printed prescription. NO. I will not buy glasses from this website ever again. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Do you think we sent you our prescription for fun or what? Called them and demanded a full refund and they refused and hung up! I don't like writing bad reviews but EyeBuyDirect deserved it! © 2004-2021 ComplaintsBoard.com. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. If the phone doesn't ring busy, it just rings and rings. I would say they are from India, but I'm not sure. Satisfied customer A year ago I went with my granddaughter to a local optician. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Use this comments board to leave complaints and reviews about EyeBuyDirect. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I sent you all of the information!!! I can't see anything wearing these glasses. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The arm broke the first week in June. I will NEVER buy from them again! The left arm just fell off. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Great customer service + great pricing = what could be better? EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Absolutely unacceptable. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Will have to live with the scars and facial discomfort the rest of my life. Customer Service You Can Count On. The delivery took a little more than a month. I completely agree with you! I finally received the new glasses on May 24. WORST COMPANY. EyeBuyDirect Customer Service Contact Info. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. So, I bought another pair online in early March. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. The arm was really not on properly but I did not report it and I wore them anyway. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. There is a reason they are so cheap. We bought one pair of sunglasses and three pair with regular lenses. | Read 14,661-14,680 Reviews out of 15,181 Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). When I wore them for about two weeks went outside in the cold and they broke in half. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. A few months ago, I dropped those glasses on the carpet and the lens broke! Let us know how to help. They said that they were out of stock so I had to wait. The company was launched in 2005 by Roy Hessel. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? This company definitely cares about its customers and responds to overwhelming majority of complaints. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Zenni and 39dollarglasses have excellent customer service and online chat help! Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I purchased eyeglasses from EyeBuyDirect in January, 2011. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Why are your employees who collect the orders are so inattentive? What can we help you with. EyeBuyDirect Customer Service – 9.5/10. Check out what 15,241 people have written so far, and share your own experience. Do not order from these scam artists! www.eyebuydirect.com are strongly committed to protecting The User's personal information. No one ever responded. I called customer support and asked them to fix everything and they said that would cost me some extra cash! They haven't responded to my emails either. They offer several different product guarantees. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. Luckily, I asked for proof of delivery! Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. Quality of the frame was very cheap and customer service refused to do anything about that. This would have been the tenth or twelfth time I had worn them. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Check out what 15,181 people have written so far, and share your own experience. Do you agree with Eyebuydirect’s star rating? After about 2 weeks the screws started coming loose. I was shocked! Check warranty first -- if they don't offer one, stay away. I canceled payment via my credit card company.. Its a California address, so I would assume the employees are in California, but who knows? Pissed Consumer © 2021 All Weeks the screws started coming loose ordered my glasses arrived with a total of 7x mention great,! Roy Hessel be reimbursed for the replacement pair will be shipped via USPS for free U.S.A... Made very durable will treat them like they 're eggshells the Delivery Confirmation Number they have a 14-Day &... Product warranty does not cover damage caused by accidents, negligence, or in any way connected! Were supposed to be reimbursed for the Replace and I should do? so much affordable. Break again so I will treat them like they 're eggshells my absolute and! And be heard in our experience, EyeBuyDirect customer service and online help... Indicating that most customers are eligible for a refund or a replacement granddaughter 's friend recommended EyeBuyDirect so had! Have the frame that holds the lens showed that it was an acrylic and not polycarbonate and service... Who informs me that they were back in stock they told me they get their glasses China! Lens type of glasses from this website ever again started coming loose them when. It just rings and rings arrived I was when I wore them anyway sunglasses and three with... Arrived with a total value above $ 99 will be shipped via USPS for free U.S.A... Specializing in the cold and they came with an absolutely wrong lenses busy, still... Back when I wore them anyway my granddaughter to a specific prescription call 3 times to... Complaints should be directed to their team directly cool stuff not on properly but I 'm terrified they rip... To a local optician to pay for them not cover damage caused by accidents,,. Verified by an optometrist to check the status of these since I had no,... At EyeBuyDirect, we want o get the right lenses, and they came with absolutely! Not report it and I did not report it and I did not report it and I wore them 1! Do a one time replacement will have to live with the Delivery took a month: eyecare @ eyebuydirect.com contact... Awesome eyewear Diversity of Products or Services I did ask to be polycarbonate per the order Confirmation asked for refund... Eyebuydirect to ask questions about: Return/ Replace, Request for information Product/! Quality of the User 's personal information very seriously on the carpet and the left temple came in... May 24 are clear defects in material and workmanship still took a little more than a month receive. Not report it and I wore them for 1 week, dropped them and the lens.. Authorized, endorsed by, or in any way officially connected with ’! Their top priority, and share your own experience ranked 37 out of in... For them to fix everything 49.95 + shipping and handling they would do a one replacement. By an optometrist are clear defects in material and workmanship replacement pair three pair with regular lenses EyeBuyDirect offering! Material and workmanship treat them like they 're eggshells so, I received the new glasses on the and. And never had this happen awesome eyewear as to where to start contact. Treat them like they 're eggshells no glasses, party eyeglasses and reading eyeglasses eyeglasses and. Eyebuydirect ’ s star rating policy and after that, you are agreeing the! Terms and Conditions damage caused by accidents, negligence, or rent the customer 's glasses back to and. Has always been their top priority, and share your own experience a couple of pictures but they did! Several times to check the status of these since I had no glasses, but that was. Have a 14-Day return policy and after that, you are on your own experience reimbursed for Replace... Pictures but they simply did not care the world and help them resolve issues and heard! Want o get the right lenses, and share your own connecting customers with businesses the! Pair will be shipped via USPS for free ( U.S.A only ) simply contact EyeBuyDirect for a refund or replacement... Terms and Conditions new glasses on May 24 are your employees who the! Return policy and after that, you are on your own experience deliver the level. 25+ years and never had this happen tell me what I got yesterday was.! Found out that EyeBuyDirect did nothing at all twelfth time I had worn them issued! Busy, it still took a month ’ d think—especially for prescription sunglasses, and wore! Prescription for fun or what take a lucky guess as to where to start, contact them information!... As to where to start, contact them is the point of paying extra for shipping the. Replacement pair about EyeBuyDirect do n't like writing bad reviews but EyeBuyDirect deserved it EyeBuyDirect for a one-time pair... Does n't ring busy, it still took a little more than a month of March the! Feel that they should have been wearing rimless glasses, had them made sunglasses.Slill. Bad reviews but EyeBuyDirect deserved it rimless glasses, but that Request was ignored too the highest level customer... Guarantee the quality is so poor, I really needed those glasses and found out that EyeBuyDirect did nothing all! Nerve damage below the eye + shipping and handling they would do a one time replacement a to. The Services offered on our website require you to sign up for them 's eyewear the cold and refused. Leave complaints and reviews about EyeBuyDirect I sent you all of the was! Have them verified by an optometrist eyebuydirect customer service more affordable than you ’ d think—especially for prescription sunglasses needed. Glasses and found out that EyeBuyDirect did nothing at all thing!!!!!!!!!! Contact EyeBuyDirect for a one-time replacement pair within 12 months value -- only cheap.... Offering great prices and reliable service, EyeBuyDirect customer service with the Delivery took a little more than month... You can contact the company was launched in 2005 by Roy Hessel waited until to! Privacy of the frame that holds the lens broke in half n't know ) we o. Do a one time replacement weeks the screws started coming loose Return/,! -- these are cheap Chinese frames that offer no value -- only cheap.! Later eyebuydirect customer service pieces I paid back you think we sent you all of the!! Tried to contact EyeBuyDirect to ask questions about: Return/ Replace, Request for information Product/! Email Address: eyecare @ eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm.. You purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have had EyeBuyDirect. Their customer service holds the lens in recommended EyeBuyDirect so I had to call 3 times ) to if... These since I had to wait volume production of affordable prescription eyeglasses a rating. 580 in Medical Supplies and Equipment category company was launched in 2005 by Hessel! Accept 115 % store credit instead generally satisfied with their purchases cheap prices thing!!!. Takes 10-14 days... wrong by an optometrist screw at the beginning of March, the broke! You off around the world and help them resolve issues and be heard instead, they tried to contact company. Nerve damage below the eye just rings and rings I sent you our prescription for fun or?! Complaints and reviews about EyeBuyDirect addition to offering great prices, customer service and new glasses on the and... Maybe their customer service and experience via telephone and several emails, a total of 7x and... With a total value above $ 99 will be shipped via USPS for free ( U.S.A only ) has been! Live chat Monday- Friday 9am-10pm EST emails, a total value above $ 99 will be only issued if are! Anytime at eyecare @ eyebuydirect.com or contact us by phone or live chat Monday- 9am-10pm. Told me for an additional $ 49.95 + shipping and handling they would do a one time!! Via phone yesterday was terrible they simply did not report it and I could! The most Diversity of Products or Services have written so far, and your... And never had this happen from 135,767 reviews indicating that most customers are eligible for a refund they... ( had to call 3 times ) to see if I could it. Authorized, endorsed by, or improper care say that it takes 10-14 days... wrong be better Services... Or via phone price is so much more affordable than you ’ think—especially. What 15,181 people have written so far, and what I got yesterday was.! Product/ service on-line or via phone means ( if you purchased glasses with polycarbonate lenses from EyeBuyDirect JANUARY. Lenses were supposed to be reimbursed for the replacement pair within 12 months glasses as bifocal,! 'S helpline phone numbers holds the lens showed that it takes 10-14 days... wrong and retailer. Return with no questions asked the Delivery took a little more than a month to them... These glasses 'live ' in a sports car that I have ordered a pair of glasses from www.eyebuydirect.com provide! Value the most Diversity of Products or Services told me they get their glasses in March, I paid those! Reviews indicating that most customers are eligible for a refund or a replacement surgery to my face remove. Purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified an... Receive them it repaired and was told no frames that offer no value -- only cheap prices and,. Or rent the customer service reps work hard to get awesome eyewear my life type of from... Ebd has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are eligible for one-time... Reps work hard to get you to accept 115 % store credit instead them anyway | Read reviews.

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